Hillcrest is fully committed and recognises its responsibility to promote safe practice and to protect vulnerable children and young people from harm, abuse and exploitation. All employees share in this commitment whilst promoting the rights and welfare of everyone accessing a Hillcrest service.

Hillcrest provides services that are enveloped by a group safeguarding culture. Policies and procedures in place to ensure that good quality, safe and effective support is provided at all times. There are comprehensive and robust procedures in place for the monitoring and reporting of suspicions of abuse or poor practice, which all staff are expected and trained to follow.

I want to say a big thank you for all the support, care, sensitivity and teaching you have provided to MM. I want to say that, honestly you are such an outstanding placement and have supported me also as MM’s social worker. Thank you so much for all your hard work and supporting MM to get to the place he is today

Social Worker

Myself, Manager and IRO are so impressed with the care he is getting and how much progress he has made despite all that he has been through.

Social Worker

My colleague and I have been very impressed with the resilience and empathy of the staff team and especially the manager, who is very proactive in working with us to meet the needs identified in the Care Plan. Aqueduct have been very flexible regarding contact and have gone out of their way to make this work for the young person. The therapeutic input is excellent…We really couldn’t be happier with the service provided by Hillcrest at this time.

Social Worker, Hillcrest Aqueduct House