Our Vision

“To be the provider of choice for care and education in our sectors through being trusted, empowered and vibrant”

Our Values


We are fully committed to the young people in our care and work hard to maintain a high quality standard in all we do. We practice an open and transparent approach to the way we work in improving young peoples lives and our longstanding, positive reputation is demonstrable through the outcomes we achieve.


We are a person centred organisation, with the individual at the core of everything we do. We will provide our staff with the tools needed to give young people a supportive and comforting environment, where they will feel safe and cared for. Supporting our managers through staff training and giving them autonomy will enable our passionate and committed employees to succeed. This culture of passion and drive will transcend through from our staff to the young people we work with, giving them the strength to influence their own positive futures. We will celebrate our successes, both internally and externally and focus on our team oriented approach.


We will work energetically to develop our techniques and skills to shape the way care and education is delivered within our organisation. We will exercise more creative approaches in how we deliver our services to all stakeholders and how we engage with Local Authorities in a deeper collaborative sense. We aspire to be seen as more youthful, colourful, brighter in our approach to the work we do. This mirrors the impact we wish to have on the lives of the young people we support. This is the part of our brand that can allow greater engagement with our young people, allowing them to be involved in some of the initiatives and activities we wish to develop, that leads to positive outcomes.

I want to say a big thank you for all the support, care, sensitivity and teaching you have provided to MM. I want to say that, honestly you are such an outstanding placement and have supported me also as MM’s social worker. Thank you so much for all your hard work and supporting MM to get to the place he is today

Social Worker

Myself, Manager and IRO are so impressed with the care he is getting and how much progress he has made despite all that he has been through.

Social Worker

My colleague and I have been very impressed with the resilience and empathy of the staff team and especially the manager, who is very proactive in working with us to meet the needs identified in the Care Plan. Aqueduct have been very flexible regarding contact and have gone out of their way to make this work for the young person. The therapeutic input is excellent…We really couldn’t be happier with the service provided by Hillcrest at this time.

Social Worker, Hillcrest Aqueduct House